Friendly & Easy-to-Understand Terms & Conditions

Welcome to Our Cleaning Family!

We’re thrilled to have you on board and excited to bring sparkle and shine to your space. Whether it’s your cozy home or bustling office, we’re here to make your life easier. Let’s dive into some important details to ensure a smooth and happy experience for all! Please read completely so that you receive all pertinent information regarding your cleaning.

📅 Service Details

  • Your Cleaning Date & Time: You’ll find all the details in the appointment confirmation email that you receive after making contact with our team. You will also receive a reminder text the morning before your appointment day.

  • Payment Info: A card is required for all appointments. However, you will be sent an invoice after your cleaning is completed. Card on file is used to hold your appointment date and time. Card may be charged if invoice has not been satisfied.

🔄Recurring cleanings:

  • Need to Reschedule?
    No problem—life happens! Please give us at least 48 hours' notice to skip or reschedule a cleaning and avoid a cancellation fee.

    • Weekly & Bi-weekly clients: Skipping a cleaning moves your next one out by one week to stay on schedule.

    • Monthly clients: You get one free skip per year. After that, a small fee applies due to extra build-up.

  • Initial Deep Clean Required: To begin recurring service, an initial deep clean is required. This ensures your home is brought up to a standard that allows us to maintain it properly going forward.

  • First Cleaning is Full Price: If you sign up for weekly, bi-weekly, every 3 weeks, or monthly cleanings, your first visit is billed at the regular rate. Recurring discounts start with your second cleaning. The first appointment takes more time and effort to bring your home to maintenance level.

    🔒Cancellation/Lock-out Fee:

  • Notice Period: Please give us a 48-hour heads-up if you need to cancel to help us manage our schedule efficiently.

  • Cancellation Fee: Applies for late cancellations or no-shows. 50% of your total cleaning cost.

  • Lock-out Fee: If your cleaning team arrives and is unable to access your home, you may receive a fee to cover expenses that is 100% of your total cleaning cost.

🦺 Safety

  • Temperature Policy: During your cleaning we require temporary access to thermostat to adjust the temperature as needed for a comfortable working evironment. The original settings will be restored upon completion of service.

  • Clean Team Safety: Cleaners will complete each cleaning task to the best of their ability WITHOUT moving heavy furniture, climbing or going completely under beds. Please clear these areas or reposition furniture so that cleaners can clean hard-to-reach spaces.

  • Step-stool Use: Cleaners are not allowed to use step stools to clean. We have extended tools to reach high spaces and can clean what we can reach. If a cleaner uses a step stool at your request, you will be held liable for any possible injuries.

  • Pet Policy: We love our furry friends (and yours) but please keep them away during your cleaning.

🕒 Timeliness and Flexibility

  • Approximate Arrival: Traffic and other factors can affect our arrival. We aim to be punctual but appreciate your flexibility for any slight delays. Please allow your team 1 hour to arrive.

  • Late Arrival Notification: Very unlikely but if we’re more than 1 hour late, you will be contacted.

🌟 Add-Ons for a Deeper Clean ( see our services list page) for list of services included in our cleaning packages

  • Add-On Options: Include inside window cleaning, blind cleaning, and/or inside major appliance cleaning. Just give us a 72-hour heads-up if you need to add any of these these extra services that have not already been included in your cleaning. Staff CANNOT complete additional tasks without prior notice. Extra services will be charged as an add-on.

  • Excessive Dishes/Dishwasher Policy: Excessive dishes means dishes that cannot fit in sink. If dishes are overflowing onto counter space, an additional fee of $25 will be added to invoice as this adds time to your cleaning. Cleaners are not permitted to run dishwashers. Please run dishwasher the night before or prior to clean and we will happily put away your clean dishes.

💳 Payment Policy: Hassle-Free

  • Booking Deposit: NOT REQUIRED - a card is required to confirm your appointment.

  • Payment Due: At the end of service. Payment is sent after your service.

  • Late Payment Fee: After three (3) days, $25 plus 12% monthly interest on overdue amounts.

  • Credit Card Policy: If no payment is made end of business on the day of service, we’ll charge the card on file.

  • Legal Action: After 30 days of non-payment, we will file a theft of service based on GA Code 16-8-5 (2022)

🚪 Access & Security: Your Trust is Our Priority

  • Key Security: We keep your keys and door codes safe for security.

  • Alarm Systems: Please inform us about any necessary alarm settings.

🌧️ Inclement Weather: Safety First

  • Weather Considerations: We prioritize the safety of our staff. In extreme weather, we will reschedule your cleaning.

🔍 Service Quality Guarantee: Your Satisfaction Matters

  • Quality Assurance: If you’re not happy with our service, let us know within 24 hours, and we’ll make it right, no extra charge.

🏠 Health: A Top Priority

  • Safe Environment: We ensure a safe working environment and may document the condition of the area for quality and safety reasons. We do not clean biohazards such as blood and animal or human excrement.

  • Security: Integrity is one of our core values. It is rare, but if anything in your home breaks our cleaning techs will fill out a form and we will fix/replace if possible but rest assured we are insured to keep your valuables and our team safe.

🌿 Green Cleaning: Our Commitment

  • Eco-Friendly Options: We use non-toxic cleaners only. We are unable to use client’s cleaners according to OSHA laws in Georgia.

🤝 Our Commitment to You

At Saturday Morning Clean, we’re dedicated to providing top-notch cleaning services with a personal touch. We value your trust and strive to make every cleaning experience with us a delightful one. If you have any questions or special requests, we’re just an email or phone call away. Let’s make your space shine together! 🌟