Friendly & Easy-to-Understand Terms & Conditions

Welcome to Our Cleaning Family!

We’re thrilled to have you on board and excited to bring sparkle and shine to your space. Let’s dive into some important details to ensure a smooth and happy experience for all! Please read completely. By booking services with Saturday Morning Clean, you agree to these Terms of Service and any applicable Client Service Agreement provided to you. The Client Service Agreement outlines day-to-day service expectations and does not limit or replace these Terms of Service.

📅 Service Details

  • Your Cleaning Date & Time: You’ll find all the details in the appointment confirmation email that you receive after making contact with our team. You will also receive a reminder text the morning before your appointment day.

  • Payment Info: A card on file is required to confirm all appointments. However, you will be sent an invoice after your cleaning is completed. Card on file is used to hold your appointment date and time. Card will be charged if invoice has not been satisfied within 24 hours..

  • Your Team: All SMC clean team members are background checked and verified. We dispatch trained solo cleaners. For homes less than 5000 square feet, one member will be sent to carefully give your home the attention it deserves.

  • Move-In/Move-Out Cleans: We require that the property have active water, electricity and climate control (heating or a/c). This ensures that we can perform our services safely and effectively.

🔄Recurring cleanings:

  • Need to Reschedule?
    No problem—life happens! Please give us at least 48 hours' notice to skip or reschedule a cleaning and avoid a cancellation fee.

    • Recurring clients: Skipping a cleaning moves your next one out by one week to stay on schedule. If appointment is longer due to extra build-up, fee is applied.

    • New Construction or Add-ons: First, congratulations! There will be a fee added to post-construction cleans. Dust-build up requires specialty products. Pricing may be reassessed for add-ons.

  • Initial Deep Clean Required: To begin recurring service, an initial deep clean is required. This ensures your home is brought up to a standard that allows us to maintain it properly going forward.

  • First Cleaning is Full Price: If you sign up for weekly, bi-weekly, every 3 weeks, or monthly cleanings, your first visit is billed at the regular rate. Recurring discounts start with your second cleaning. The first appointment takes more time and effort to bring your home to maintenance level.

  • Notice Period: Please give us a 48-hour heads-up if you need to cancel.

  • Cancellation Fee: Applies for late cancellations or no-shows. 50%-100% of your total cleaning cost.

  • Lock-out Fee: If your cleaning team arrives and is unable to access your home, you may receive a fee to cover expenses that is 50%-100% of your total cleaning cost.

🦺 Safety

  • Temperature Policy: During your cleaning we require temporary access to thermostat to adjust the temperature as needed for a comfortable working evironment. The original settings will be restored upon completion of service.

  • Clean Team Safety: Cleaners will complete each cleaning task to the best of their ability WITHOUT moving heavy furniture, climbing or going completely under beds. Please clear these areas or reposition furniture so that cleaners can clean hard-to-reach spaces.

  • Step-stool Use: Cleaners are not allowed to use step stools to clean. We have extended tools to reach high spaces and can clean what we can reach. If a cleaner uses a step stool at your request, you will be held liable for any possible injuries.

  • Pet Policy: We love our furry friends (and yours) but please keep them away during your cleaning.

  • Safe Environment: We ensure a safe working environment and may document the condition of the area for quality and safety reasons. We do not clean biohazards such as blood and animal or human excrement.

  • Security: Integrity is one of our core values. It is rare, but if anything in your home breaks our cleaning techs will fill out a form and we will fix/replace if possible but rest assured we are insured to keep your valuables and our team safe.

🕒 Timeliness and Flexibility

  • Approximate Arrival: Traffic and other factors can affect our arrival. We aim to be punctual but appreciate your flexibility for any delays. Please allow your team 1 hour to arrive.

  • Late Arrival Notification: Very unlikely but if we’re more than 1 hour late, you will be contacted.

🌟 Add-Ons for a Deeper Clean ( see our services list page) for list of services included in our cleaning packages

  • Add-On Options: Include inside window cleaning, blind cleaning, and/or inside major appliance cleaning. Just give us a 72-hour heads-up if you need to add any of these these extra services that have not already been included in your cleaning. Staff CANNOT complete additional tasks without prior notice. Extra services will be charged as an add-on.

  • Excessive Dishes/Dishwasher Policy: Excessive dishes means dishes that cannot fit in sink. If dishes are overflowing onto counter space, an additional fee will be added to invoice as this adds time to your cleaning. Cleaners are not permitted to run dishwashers. Please run dishwasher the night before or prior to clean and we will happily put away your clean dishes.

💳 Payment Policy: Hassle-Free

  • Booking Deposit: NOT REQUIRED - a card is required to confirm your appointment.

  • Payment Due: At the end of service. Invoice is sent after your service.

  • Late Payment Fee: After three (3) days, $25 plus 12% monthly interest on overdue amounts.

  • Credit Card Policy: If no payment is made end of business on the day of service, we’ll charge the card on file.

  • Legal Action: After 30 days of non-payment, we will file a theft of service based on GA Code 16-8-5 (2022)

🚪 Access & Security: Your Trust is Our Priority

  • Key Security: We keep your keys and/or door codes safe for security.

  • Alarm Systems: Please inform us about any necessary alarm settings.

🌧️ Inclement Weather: Safety First

  • Weather Considerations: We prioritize the safety of our staff. In extreme weather, we will reschedule your cleaning.

🔍 Service Quality Guarantee: Your Satisfaction Matters

  • Quality Assurance: If you’re not happy with our service, let us know within 24 hours, and we’ll make it right, no extra charge.

🏠 Health: A Top Priority

🌿 Cleaning Products: Our Commitment

  • Eco-Friendly Options: We use mostly non-toxic cleaners. We are unable to use client’s cleaners and are OSHA-compliant.

🤝 Our Commitment to You

At Saturday Morning Clean, we’re dedicated to providing top-notch cleaning services with a personal touch. We value your trust and strive to make every cleaning experience with us a delightful one. If you have any questions or special requests, we’re just an email or phone call away. Let’s make your space shine together! 🌟