Contact us at cleanteam@getsaturdaymorningclean.com or (706)386-4176
Which clean is recommended for first-time customers? Deep Clean. If your home hasn’t been professionally cleaned in 6 months or more, you will need a deep clean and “regular” cleans on future appointments.
My card is on file. Does that mean I pay before my appointment? No, you will pay your invoice after your cleaning is complete. Your card on file is charged after 24 hours if invoice hasn’t been satisfied.
How long does a cleaning take? This varies from home to home due to square footage and level of cleanliness. Minimum 3 hours for first-time cleanings.
Are SMC cleaning supplies cleaned? Yes. All cleaning tools are sanitized thoroughly and microfibers and scrub brushes are replaced regularly each quarter.
What happens if I need to cancel last-minute? Booked appointments can cancel/reschedule 48hrs or more without charge. Cancellations made within 47hrs may incur a 50% fee. Please understand a same-day cancellation means a client that needs an appointment isn’t able to book for that time slot and an employee is unable to work their expected shift.
What’s included in a MOVE-IN/MOVE-OUT clean? This is our ALL-INCLUSIVE service and our most detailed clean! This clean includes a deep clean PLUS oven deep clean, fridge deep clean, AND blinds. That’s a deep-clean plus 3 extras.
Will I have the same cleaning technician come every time? We can definitely try! Please understand we will send someone else if your requested cleaner is unavailable. All of our team is regularly trained and care capable, vetted team members.
Is Saturday Morning Clean licensed, bonded and insured? Yes! We’re insured up to $1M in general liability damage. Licensed in Georgia and bonded through American Contractors Indemnity Company.
Can I leave a key for cleaners? Yes! Please inform us of all details relating to entry and where cleaner can leave key after service.
Will you wash dishes? Your #cleanteam will clean dirty dishes that are left in the sink but are unable to run a load in the dishwasher. Dishwashers are unloaded so please ensure only clean dishes are left inside of dishwasher.
How much do I tip? This is completely up to you and there is no required amount.
I forgot to tip, how can I make sure my cleaner gets tipped? You will receive a follow-up email the day after your clean. There is a link here to tip. Cleaners receive 100% of tips.
How do I purchase a cleaning for someone else? Simply fill out the necessary details for our GIFT CERTIFICATE.
What happens if something breaks? This seldomly occurs but accidents can happen. Our cleaners are professionals with integrity. They will take photos and notify our office immediately. We will repair or replace the item or, if necessary, work with our insurance to get the object of value replaced.
I did not like my cleaning. Rare. We offer a SATISFACTION GUARANTEE. We will perform RE-CLEANS of the part of the service that may have been unsatisfactory. We do not offer refunds.
I need a cleaning for a home in really bad state. Can you help? Please contact our office or email photos and more info to booking@getsaturdaymorningclean.com - we cannot send cleaners into homes with excessive bodily fluid or toxic waste.
